Legal
Refund and Cancellation Policy
Last updated: November 2026
At SXM Media LLC, we stand behind the quality of our work. This policy outlines how cancellations and refunds are handled for all our service plans.
1. Cancellation
You may cancel your subscription at any time by contacting us through our website. Cancellations submitted before the next billing date will take effect at the end of the current billing period. You will continue to have access to services until that date.
2. Refunds for Monthly Plans
Monthly subscriptions are non-refundable once a billing cycle has begun. If you cancel mid-cycle, you will not be charged for the following month, but no refund will be issued for the current period.
3. Refunds for One-Time Services
For one-time project engagements, a refund may be requested within 7 days of the project start date, provided that no significant work has been delivered. Once deliverables have been submitted, no refund will be issued.
4. Exceptional Circumstances
We review refund requests on a case-by-case basis for exceptional circumstances such as a failure to deliver agreed services. If you believe you are entitled to a refund under these grounds, please contact us with full details and we will respond within 5 business days.
5. How to Request a Refund
To request a refund or submit a cancellation, please contact us through the contact form at sxmmediallc.com. Include your name, the service plan, and the reason for your request. We aim to respond to all requests within 3 business days.
6. Changes to This Policy
SXM Media LLC reserves the right to update this Refund and Cancellation Policy at any time. Changes will be posted on this page and take effect immediately upon publication.